Metrics for knowledge management process
نویسندگان
چکیده
Knowledge management can be defined as a set of processes that includes knowledge creation, storage, dissemination, application, and measurement within the organization. As any other organizational process, knowledge management should be evaluated in order to verify if it is achieving the expected results. The aim of this paper is to relate metrics with the knowledge management process phases. Based on a bibliography research, this paper suggests metrics for knowledge management process phases such as creation (number of discussion groups concerning process innovation), storage (number of documents), dissemination (number of communities of practice), application (number of users that access the system), and measurement (number of evaluations). The knowledge management process phases do not follow a linear sequence. Measurement, for instance, is developed from the beginning to the end of the process.
منابع مشابه
Metrics and Evaluation Tools for Patient Engagement in Healthcare Organization- and System-Level Decision-Making: A Systematic Review
Background Patient, public, consumer, and community (P2C2) engagement in organization-, community-, and systemlevel healthcare decision-making is increasing globally, but its formal evaluation remains challenging. To define a taxonomy of possible P2C2 engagement metrics and compare existing evaluation tools against this taxonomy, we conducted a systematic review. Methods A broad search strate...
متن کاملKnowledge Management Metrics: A Review and Directions for Future Research
Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This article review...
متن کاملA knowledge-based NSGA-II approach for scheduling in virtual manufacturing cells
This paper considers the job scheduling problem in virtual manufacturing cells (VMCs) with the goal of minimizing two objectives namely, makespan and total travelling distance. To solve this problem two algorithms are proposed: traditional non-dominated sorting genetic algorithm (NSGA-II) and knowledge-based non-dominated sorting genetic algorithm (KBNSGA-II). The difference between these algor...
متن کاملInvestigating the Relationship between Infrastructural Capabilities and Process Capabilities of Knowledge Management in Gas Company in Chaharmahal and Bakhtiari Province
d: M.A. of Business Management. University of Isfahan . [email protected] e: Isfahan University of Medical Sciences , [email protected] Knowledge as one of the greatest factors in creating value and competitive advantage, has led organizations to show great tendency toward programs of knowledge management. Understanding the relationship between infrastructural capabilities and process c...
متن کاملPatient Engagement and its Evaluation Tools – Current Challenges and Future Directions; Comment on “Metrics and Evaluation Tools for Patient Engagement in Healthcare Organization- and System-Level Decision-Making: A Systematic Review”
Considering the growing recognition of the importance of patient engagement in healthcare decisions, research and delivery systems, it is important to ensure high quality and efficient patient engagement evaluation tools. In this commentary, we will first highlight the definition and importance of patient engagement. Then we discuss the psychometric properties of the patient engagement evaluati...
متن کامل